FAQ

How does the delivery take place?

Your order will be shipped with DHL/DPD/GLS or UPS. You will receive a tracking link in your shipping confirmation so you can track your order. The courier delivers the parcel personally to you. If the package is not too large, it can also be delivered in your mailbox.

How long do I have to wait for my order?

From the moment you receive your shipping confirmation, delivery normally takes 3 to 5 business days. You will receive a tracking link with your shipping confirmation so you can follow your order. Please check this tracking regularly so you have a rough indication of when your order will be delivered.

How much are the shipping costs?

Our shipping costs are fixed at 30euro for 1 board to all EU countries. More boards are cheaper in shpping. Small items such as apparel, fins, etc. have a fixed shipping cost of 6,95euro to all EU countries. When you want your order shipped outside of the EU, send us an email - bark@softdogsurf.com - and we will fix it.

Which payment methods are available?

You can choose from the following payment methods: Bancontact/Mister Cash, PayPal, Bankoverschrijving, Mastercard, Visa en iDeal. All payments are made via Mollie and are therefore protected.

Is my payment secure when I order awesome stuff from Softdogsurf?

You can count on us, all payments made via the website are secured via Mollie. Here, the payment is loaded in a frame via a secure connection. Softdogsurf only works with reputable payment methods like Bankcontact/Mister Cash, PayPal, bank transfer, Mastercard, Visa en iDeal.

How can I know whether I buy the right size?

In every product description you can find all the dimensions of the product. That way you can already get an idea about the size you need.

The product I ordered doesn’t fit or I'm not happy about it.

No problem! You have the right to withdraw your purchase within 14 days, without having to have a valid reason. Only refundable when product is new and in it's original packaging. Please contact our customer service and we help you as soon as possible.

We can credit your refund or create an exchange order to send the right size or a different model. You are king here so we, your minions, will help you as much as possible!

Do you offer students a chance to do their internship at Softdogsurf?

Of course! We love to give young potentials a chance to develop their skills in a creative and dynamic environment. Send us an e-mail with your resume and motivation letter: bark@softdogsurf.com

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